ShippingWe can ship to any address in New Zealand and Australia, for other countries please contact us and we will provide a shipping quote. Orders are shipped within 24 hour business hours after the purchase and payment confirmed.
We use Post Haste Courier services and the estimated delivery time is:
Auckland – Next business day after being shipped – Cost $5 per order
North Island – One to two business days after being shipped – Cost $10 per order
South Island – Two to three business days after being shipped – Cost $15 per order
A tracking number is provided to the customer via e-mail once the order is shipped.
We can ship to anywhere in Australia. The estimated delivery time is between 3-6 business days depending on the region.
NZD$13 per pair (No tracking, if you would like tracked it’s $35 up to 3 pairs)
You may return or exchange, unused items within 7 days of delivery. We’ll also pay the return shipping costs* if the return is a result of an error (you received an incorrect item, defective, have chosen wrong size, etc.).
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (1 to 3 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
* Valid for New Zealand. For Australia and other countries the return costs to our office is at customer’s expense (except for defective shoes) and the return costs to the customer is at our expense.